THE SIX HOMELINK GUARANTEES
Since 1953, HomeLink has become synonymous with quality and confidence. Enjoy peace of mind with HomeLink thanks to the alliance of six guarantees of a quality exchange.
1 — SECURE MESSAGING
HomeLink members engage in lively correspondence thanks to a secure, internal messaging system. Home exchange correspondence stays nicely separate from other emails while ensuring the technological protection of your contact information, reserved exclusively for HomeLink members.
2 — FORMALIZED EXCHANGE AGREEMENTS
Guarantee of commitment and clarity, the bi-lateral home exchange agreement serves to formalize the criteria of reciprocity and eliminate all possible misunderstandings regarding dates, number of guests, and the fundamental logistics of the exchange. The EAF (Exchange Agreement Form) also provides each exchanger with precautionary written permission to reside in another’s home.
3 — CANCELLATION PROTECTION
In the case of a last minute cancellation after the completion of the Exchange Agreement, HomeLink mobilizes its network of local representatives in order to find a suitable replacement exchange. Should this effort fail, HomeLink France offers financial compensation for non-recoverable travel expenses.
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4 — WORLDWIDE STANDARDS
While enjoying and supporting the world’s vast diversity, HomeLink established 10 Principles for a Successful Exchange to be practiced by all members worldwide.
5 — PERSONALIZED ASSISTANCE
Much more than an internet site run by a high-tech, impersonal, centralized office, HomeLink was founded, and is still managed, by veteran home exchangers. In France, a full-time staff is available for advice or for mediation (with the simple prerequisite of a signed exchange agreement form).
6 — MEMBER FEEDBACK
Upon the completion of their exchange, members are invited to complete an Exchange Evaluation Form. With questions based exclusively on each member’s respect of HomeLink’s 10 Principles for a Successful Exchange, each evaluation provides precious feedback for appropriate action and the maintenance of HomeLink’s standards of quality worldwide.
